At Sancy Jewellery, we strive to provide our customers with the highest quality products and exceptional service. We understand that there may be instances where you may need to return an item or request a refund. This Return and Refund Policy outlines the guidelines and procedures for returns and refunds for products purchased from our website, Please review this policy carefully to understand your rights and responsibilities.

  1. Eligibility for Returns and Refunds: We accept returns and offer refunds under the following conditions:
  • The item(s) must be in its original condition, unworn, and undamaged.
  • The return request must be initiated within [insert number of days] days of receiving the product.
  • The item(s) must be accompanied by the original proof of purchase or order confirmation.

Please note that customized or personalized items, including engraved or resized jewelry, cannot be returned or refunded unless they have a manufacturing defect or do not match the specifications you provided at the time of purchase.

  1. Return Process: To initiate a return, please follow these steps:
  • Contact our customer support team within the specified return period to request a return authorization.
  • Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
  • Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.
  • Securely package the item(s), including all original packaging and accessories, and clearly mark the RMA number on the package.
  • Ship the item(s) back to us using a reliable and trackable shipping method. The return shipping costs will be your responsibility unless the return is due to our error or a defective product.
  • Once we receive the returned item(s), our quality control team will inspect them to ensure they meet the return eligibility criteria.
  • Upon successful inspection, we will process your refund using the original payment method within [insert number of days] days. Please note that the refund may take additional time to reflect in your account, depending on your payment provider.
  1. Refund Options: For eligible returns, we offer the following refund options:
  • Refund to the original payment method: If you paid for your order using a credit card, debit card, or other electronic payment methods, we will refund the amount to the same account.
  • Store credit: If you prefer, we can issue a store credit for the refunded amount, which can be used for future purchases on our website.
  1. Non-Refundable Items and Services: The following items and services are non-refundable:
  • Shipping charges and other fees associated with the purchase.
  • Engraved or resized jewelry, unless there is a manufacturing defect or a mistake on our part.
  • Gift cards or store credits issued by Sancy Jewellery.
  1. Customer Responsibilities: To ensure a smooth return and refund process, please ensure the following:
  • The item(s) are returned in their original condition, including all packaging, accessories, and documentation.
  • The return package is securely packaged and adequately protected during transit to prevent damage.
  • The return package is shipped using a reliable and trackable shipping method, and the shipping costs are prepaid.
  1. Contact Us: If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer support team. We are here to help you and ensure that your shopping experience at Sancy Jewellery is exceptional.

Note: This Return and Refund Policy is provided for informational purposes only and is subject to change without prior notice. It is recommended to review the most up-to-date policy on our website or contact our customer support team for any specific inquiries.