At Sancy Jewellery, we are committed to providing a seamless and enjoyable shopping experience for our valued customers. This Delivery Policy outlines the terms and conditions regarding the delivery of products purchased from our website, Please review this policy to understand our delivery process and related information.

  1. Shipping Locations: We offer shipping services to customers within Singapore or regions where shipping is available. If your location is not listed, please contact our customer support team for further assistance.
  2. Processing Time: Upon receiving your order, we will process it as quickly as possible. Our standard processing time is 3-5 days, during which we will verify your payment, inspect the product, and prepare it for shipment. Please note that any customized or personalized items may require additional processing time, which will be communicated to you at the time of purchase.
  3. Shipping Methods and Costs: We strive to provide reliable and secure shipping options for our customers. The available shipping methods will be displayed during the checkout process, and you can choose the one that best suits your needs. The shipping cost will be calculated based on the selected method, the destination, and the weight or value of the item(s) in your order.
  4. Delivery Timeframes: The estimated delivery timeframes will vary depending on the shipping method selected and the destination of your order. While we make every effort to ensure timely delivery, please note that unforeseen circumstances, such as customs delays or extreme weather conditions, may impact the actual delivery time. The estimated delivery timeframe will be provided to you during the checkout process and in the order confirmation email.
  5. Order Tracking: For your convenience, we provide order tracking services to keep you informed about the progress of your delivery. Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number and instructions on how to track your package. You can use this tracking number on our website or the shipping carrier’s website to monitor the status of your delivery.
  6. Delivery Confirmation and Receipt: Upon receiving your order, please ensure that someone is available at the designated delivery address to accept the package. For security purposes, a signature may be required. Once the delivery is confirmed and the package is accepted, it is important to inspect the contents immediately and report any discrepancies or damages to our customer support team within [insert time frame].
  7. International Customs and Duties: For international shipments, please be aware that customs regulations and duties may apply. Any additional charges related to customs clearance are the responsibility of the recipient. We recommend contacting your local customs office for more information regarding applicable duties and taxes.
  8. Shipping Insurance: To provide you with peace of mind, we offer shipping insurance for your valuable purchases. This insurance covers loss or damage to your order during transit. If you encounter any issues with your delivery, please contact our customer support team, and we will assist you in filing a claim with the shipping carrier.
  9. Contact Us: If you have any questions or require further assistance regarding our Delivery Policy, please don’t hesitate to contact our customer support team. We are here to help you and ensure that your shopping experience at Sancy Jewellery is exceptional.

Note: This Delivery Policy is provided for informational purposes only and is subject to change without prior notice. It is recommended to review the most up-to-date policy on our website or contact our customer support team for any specific inquiries.